Category Archives: Communicating Change

You Need to Communicate, Even When There is Nothing to Report

A friend of mine is refinancing her home.  She filled out all the paperwork in November, was assured that there would be no problem with the transaction, and that she would close on her refi within 45 days.  She was … Continue reading

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Managers Need to be ‘In the Know’

Employees keep their ears to the ground and rely on the rumor mill to stay on top of changes in the workplace. But in most cases employees will turn to their manager to verify or dispel the rumors and get more information.
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Executive Departures and How to Tell Your Employees about Them

While scanning the business headlines on Monday, I noticed an article on the unexpected departure of a very senior-level executive from a local company.  The article was, as they generally are, short on details but long on innuendo. For employees … Continue reading

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Use Storytelling to Paint a Picture of Your Company’s Future

Companies are adopting storytelling techniques to communicate the organization’s vision and future state. Continue reading

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Employee Communications Should Never be an Afterthought

In times of change and challenge, executives need to approach employee communications with the same level of care and professionalism as they do customer communications and media relations. Continue reading

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In the World of Communications, One Size Does Not Fit All

Think about how many FAQ and key messaging documents communicators crank out over the course of a year. Now think about how seldom they consider that the single message or data point needs to be interpreted differently for different groups of employees. Continue reading

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Applying Communication Strategies to Real-Life Challenges

I didn’t realize that the dynamics of a small arts community would so closely resemble the dynamics of an employee team, and that the two groups would present similar internal communications challenges. Continue reading

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Get Ready for Healthcare Reform

While there have been vast differences of opinion about the reform legislation, I think we can all agree that — once the bill is signed into law – we will need to inform our employees about the changes that will impact them and their benefits. Continue reading

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The Importance of Listening

In times of change, when communicators are focused on getting information out to their employees, listening is often forgotten entirely. Continue reading

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Think About the “Whys”

Managing people is a lot like managing a political campaign – managers try to build support for their ideas and rally groups of people to accomplish a common goal. And like politicians, managers often find themselves having to support or defend a decision or action made by someone else. Continue reading

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